CISCO - CCNA Voice

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice networkThe Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification enterprise option assesses skills/knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges. The CVOICE #642-436 exam will be required for this option.

The CCNA Voice Certification commercial option assesses skills/knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium & small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. The IIUC exam #640-460 will be required for this option.

Prerequisites: STRONGLY RECOMMENDED that students should have completed CCNA training. 

Course Contents

 Describe the security threats facing modern network infrastructures

• Describe the Cisco Unified Communications components and their functions
• Describe call signaling and media flows
• Describe quality implications of a VoIP network

Provision end users and associated devices

• Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Create or modify user accounts for Cisco Unified Communications Manager
• Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
• Create or modify endpoints for Cisco Unified Communications Manager
• Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
• Describe how calling privileges function and how calling privileges impact system features
• Create or modify directory numbers
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• Enable end users for Cisco Unified Presence
• Verify user features are operational

Configure voice messaging and presence

• Describe user creation options for voice messaging
• Create or modify user accounts for Cisco Unity Connection
• Describe Cisco Unified Presence
• Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

• Generate CDR and CMR reports
• Generate capacity reports
• Generate usage reports
• Generate RTMT reports to monitor system activities
• Monitor voicemail usage
• Remove unassigned directory numbers
• Perform manual system backup

Provide end user support

• Verify PSTN connectivity
• Define fault domains using information gathered from end user
• Troubleshoot endpoint issues
• Identify voicemail issues and resolve issues related to user mailboxes
• Describe causes and symptoms of call quality issues
• Reset single devices
• Describe how to use phone applications